Refund Policy
Last updated: September 1, 2025
Our Promise: 7-Day Money-Back Guarantee
Not happy with SpendLite? Get a full refund within 7 days of purchase. No questions asked. No hoops to jump through. Just email us, and we'll process your refund promptly.
Company Details
Spendlite
Ahmedabad, Gujarat, India
Email: hello@spendlite.in
Phone: +91 99138 70186 (Mon-Fri, 10 am-6 pm IST)
How to Request a Refund
Step 1: Send Your Request
Email hello@spendlite.in with:
- Subject line: "Refund Request - [Your Order ID]"
- The email address you used to purchase
- Your order ID (found in your purchase confirmation email)
- Optional: Let us know why (helps us improve, but truly optional!)
Step 2: We Acknowledge Receipt
Within 24 hours, you'll receive an email confirming we've received your request. This email will include:
- Your refund reference number
- Expected timeline for processing
- Our direct support line if you need faster assistance
Step 3: Refund Processing
Within 3 business days of your request, we'll:
- Deactivate your SpendLite licence key
- Initiate the refund through Razorpay
- Send you a confirmation email with transaction details
Step 4: Money Back in Your Account
Within 5-7 business days after processing, the refunded amount will appear in:
- Your original payment method (credit/debit card)
- Your UPI-linked bank account
- Your net banking account
Note: The exact timing depends on your bank and Razorpay's processing. Credit cards may take an additional 2-3 days compared to UPI/debit refunds.
Refund Eligibility
✅ You're Eligible If:
- You purchased SpendLite in the last 7 days
- This is your first SpendLite purchase (no refund abuse)
- You bought directly from spendlite.in
- Payment was successful and licence was delivered
❌ Refunds Not Available For:
- Requests made after 7 days from purchase date
- Multiple refund requests from the same customer
- Purchases made through unauthorized resellers
- Fraudulent transactions (these are handled separately with Razorpay)
Special Circumstances
Technical Issues
Can't get SpendLite working on your device? Before requesting a refund, let our support team help! We often resolve issues within minutes. But if we can't fix it, we'll proactively offer a refund even beyond the 7-day window.
Duplicate Purchases
Accidentally bought SpendLite twice? No worries! We'll refund the duplicate charge immediately, no questions asked, regardless of the 7-day policy.
Pricing Errors
If we made a pricing mistake and overcharged you, we'll refund the difference plus an additional 10% as an apology for the inconvenience.
What Happens After Refund?
- Your licence key is immediately deactivated
- The web app will show "Licence Expired" on next launch
- Your local data remains untouched (you control it!)
- You can still export/backup your data before uninstalling
- You're welcome to repurchase anytime in the future
Frequently Asked Questions
Q: What if I miss the 7-day window?
A: Email us anyway! While our policy is 7 days, we consider exceptions for genuine issues, especially technical problems or medical emergencies that prevented timely requests.
Q: Can I get a partial refund?
A: Since SpendLite is a one-time ₹499 purchase (not a subscription), we only offer full refunds. There's no partial use to calculate against.
Q: Will you keep my email after refunding?
A: We'll retain your email for 90 days for accounting purposes, then permanently delete it unless you explicitly opt-in to updates about future products.
Q: Can I transfer my licence instead of refunding?
A: Yes! Email us to transfer your licence to another email address/person instead of refunding. Great for gifts that didn't work out.
Our Commitment
We believe in SpendLite, but we respect that it might not be for everyone. That's why we make refunds simple and hassle-free. No small print. No gotchas. Just email us within 7 days, and you'll have your money back.
Need Help?
Fastest response: Email hello@spendlite.in
Phone support:+91 99138 70186 (Mon-Fri, 10 am-6 pm IST)
Typical response: Under 3 hours during business hours
Weekend/holiday response: Within 24 hours